Question of the Day: Unobservant Customers

Hey, happy Thursday everyone!  I hope you're all doing well.  Sorry I didn't post anything for Tip Tuesday, but... and it's embarrassing to admit this, but... I bought a Nintendo Switch last Friday and I've been playing Zelda: Breath of the Wild ever since!  Lol!  Yes, I'm a video game nerd, what can I say? 

Well, I have a question for all of you.  What do you do about unobservant customers?  I sell digital patterns on Etsy, but I've been getting a lot of people buying my items and then emailing me angrily that they didn't know it was a digital pattern before they bought it.  They either thought they were buying a physical pattern which isn't too bad, because I can print and send it, or they thought they were buying the actual physical item pictured, which is much more annoying. 

I've tried to put big bold notes on my listings, I put PATTERN right in the beginning of my listing name, I list the materials used as PDF, I put PATTERN in the tags, I describe it as a pattern.  I just don't know what to do.  This is a waste of my time and energy, plus it costs me to refund them money. 

So there's the question.  What would you do in that situation? 

Free Friday: Rainbow Magnet

Happy Friday, everyone!  How did your week go?  Mine has been pretty good, very busy.  I got my first seeds of the season planted in my basement under my grow lights.  I wasn't sure if I'd be able to get my garden going this year, what with the new design business and this blog taking so much of my time, but I figured I had better make the time or I'd be really sorry come summer.  I do love my vegetable garden!

Today's pattern is a really fun rainbow magnet!  It was so strange for me to pull out these colors.  They're so much brighter than the colors that I usually use!  I hope you enjoy this as much as I do.

Rainbow Magnet

Skill Level:

 Beginner

Size: 

3 ½ x 3 inches

Materials: 

• 7-count plastic canvas
• Red Heart yarn in colors listed in key
• Magnetic tape
• Hot glue
• #16 plastic canvas needle

Instructions: 

1. Cut and stitch plastic canvas according to graph.
2. Overcast edges using colors of nearby stitches (use the picture above as a guide)
3. Cut several pieces of magnetic tape to fit on the back of bat magnet. Remove paper from magnets and apply glue to sticky side before attaching to rainbow. This may seem like overkill, but it makes for a very secure bond. ♥

 
 

 

 
Click the image above to see it larger.  You may share this pattern however you please as long as you don't alter it or claim it as your own.  Please link back if you share this pattern.  You may sell items made from this pattern.  However, you may not sell this pattern.

I hope your weekend is a bright and cheerful as this cute magnet :)